Privacy Policy

Account information you provide when you create a workspace or resident account: name, email address, phone number, account role, and company or property details.

Property and transaction records you enter or upload: listings, applications, leases, ledger entries, payments, work orders, documents, and photos.

Verification information used to confirm identity and ownership authority, including government ID images, ownership documents, and phone or email confirmation results.

Technical information collected automatically: IP address, device and browser type, pages viewed, and referring URLs, including advertising click identifiers when you arrive from a paid campaign.

To operate the service: authenticate you, show your properties and records, process rent and fees, dispatch maintenance, and deliver notifications you have asked for.

To protect the marketplace: detect fraudulent listings, verify that a person posting a property has the authority to do so, and investigate abuse reports.

To improve the product and measure marketing performance in aggregate.

We do not sell your personal information, and we do not use resident contact details for third-party marketing.

Email and SMS on Ayillo are transactional by default: rent reminders, receipts, maintenance updates, application status, and account security notices. Promotional messaging is off unless you opt in explicitly.

You can adjust notification channels in your account settings, reply STOP to any SMS, or use the unsubscribe link in non-transactional email.

We share only the data needed with providers that help us run Ayillo: cloud hosting and database infrastructure, payment processing and bank verification, e-signature, identity verification, background screening, mapping and address lookup, email and SMS delivery, and analytics.

Providers are permitted to use data only to perform services for Ayillo.

Financial and lease records are retained while your account is active and afterward for the period required by applicable law and accounting obligations. Verification documents are retained only as long as needed to support the verification decision and any related dispute.

Data is encrypted in transit and at rest. Access inside a workspace is limited by role-based permissions, and sensitive actions are recorded in an audit trail.

You may request access to, correction of, export of, or deletion of your personal information. Residents may request a copy of their payment and lease history at any time.

Depending on where you live, you may have additional rights under laws such as the CCPA/CPRA or GDPR, including the right to opt out of certain data sharing.

To make a request, contact us through the contact page and we will verify your identity before acting on it.

Ayillo is not directed to children under 16 and we do not knowingly collect their personal information.

We will post material changes to this policy on this page and update the date above. Continued use of Ayillo after a change means you accept the updated policy.