Cancellation and refund policy

You can cancel your Ayillo workspace at any time from account settings. Cancellation stops future billing at the end of the current billing month; you keep access until that date.

You can export your data at any time, including after cancellation, for as long as the account exists.

Subscription fees are billed monthly in advance and are not pro-rated when you cancel mid-month.

If you were charged in error — a duplicate charge, a charge after a confirmed cancellation, or a charge for a module you never enabled — contact us and we will refund it in full.

The $1 card authorization used to verify a card is released automatically and is never captured, so there is nothing to refund.

Rent, deposits, fees, and other resident payments are between the resident and the property business. Ayillo processes those payments; we do not own them and we cannot decide who is entitled to them.

Refunds of a resident payment are issued by the property business that received it. A resident should request a refund from their property manager or owner first.

Ayillo will reverse a resident payment when the property business instructs us to, when a payment was demonstrably duplicated, or when we are required to by the payment network or by law.

If you believe you paid a listing that was not what it claimed to be, contact us immediately. Where we can confirm fraud, we reverse the payment where the funds are still recoverable, suspend the account responsible, and cooperate with the payment network and law enforcement.

Disputes raised with your bank are decided by the payment network. Amounts a network takes back, plus any dispute fee it charges, are the responsibility of the party that received the payment.

Send billing and refund requests through the contact page, from the email address on the account. We respond to billing requests within two business days.