Overview
Maintenance done right is documentation. Every request, response, and close needs a paper trail — for owners, insurers, and future disputes.
Maintenance done right is documentation. Every request, response, and close needs a paper trail — for owners, insurers, and future disputes.
Take the request in one channel with photos and an urgency level, acknowledge it the same day, convert it to a work order with an owner or budget attached, and close it with a completion photo and cost on the record.
Maintenance done right is documentation. Every request, response, and close needs a paper trail — for owners, insurers, and future disputes.
Residents rarely complain about repair time. They complain about silence. An acknowledgement within hours, an ETA, and a status they can check without calling removes most of the frustration even when the actual fix takes a week.
On the business side, a request that never became a work order never became a cost, which is how maintenance budgets quietly go wrong.
1. Capture the request with photos, unit, and urgency. 2. Assess urgency: emergency (paged) vs. routine (queue). 3. Dispatch to internal tech or vendor with a scope. 4. Track parts, hours, and total invoice on the work order. 5. Close with post-work photos and note.
Anything threatening safety or causing ongoing damage: no heat in winter, no water, sewage backup, gas smell, active leak, failed lock, fire or electrical hazard. Publish that list to residents so the definition is theirs too.
Yes. Visible status is the single largest reduction in follow-up calls.
Turn a maintenance request into a dispatched work order with vendor, scope, and budget.
Match the right vendor to the trade, budget, and property — with a paper trail.
Move-in, mid-lease, and move-out inspections with photos — an audit trail for every property.
A vendor list, scope discipline, and photo requirements turn ad-hoc calls into a running maintenance operation.
A turnover sequence that gets a unit rent-ready in days: scope, schedule, inspect, list.
Define what counts as an emergency, who answers, and what gets authorized without waiting for approval.
$49/month includes 5 units, then per-unit pricing that drops as you grow. Optional modules are billed separately and must be added deliberately.
Try Ayillo30 days free. A card in your own name is required to start — we place a refundable $1 authorization to confirm it, and release it right away. Cancel any month.