Guide

How to manage a maintenance request end-to-end

Maintenance done right is documentation. Every request, response, and close needs a paper trail — for owners, insurers, and future disputes.

Overview

Maintenance done right is documentation. Every request, response, and close needs a paper trail — for owners, insurers, and future disputes.

Checklist

  • Capture the request with photos, unit, and urgency.
  • Assess urgency: emergency (paged) vs. routine (queue).
  • Dispatch to internal tech or vendor with a scope.
  • Track parts, hours, and total invoice on the work order.
  • Close with post-work photos and note.
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