Every maintenance request becomes a work order with photos, a vendor assignment, and a paper trail. Nothing lives in text messages anymore.
Residents submit a request from their portal or a link with photos and a description of urgency. Ayillo files it against the unit, notifies the property team, and holds a running comment thread with the resident, technician, and manager. When work closes, photos and costs land on the work-order record — searchable at the property, unit, and lease level for years.
Schedule recurring HVAC service, filter changes, smoke-detector checks, gutter cleanings, and turnover inspections. Ayillo creates the work order when it's due and reminds the tech. Missed preventive tasks are the cheapest thing to fix in property management — the software should not let them slip.
Yes. Residents can capture directly from the portal or upload from their phone. Files stay on the work-order record.
No. Vendors receive a magic-link view of the work order to accept, comment, and upload photos. Full accounts are optional.
Emergencies escalate to a paged on-call contact and to the property manager simultaneously. The resident sees a real ETA, not a form receipt.
Take a request, assess urgency, dispatch a vendor, and close the work order with a real audit trail.
Turn a maintenance request into a dispatched work order with vendor, scope, and budget.
Match the right vendor to the trade, budget, and property — with a paper trail.
Move-in, mid-lease, and move-out inspections with photos — an audit trail for every property.
A vendor list, scope discipline, and photo requirements turn ad-hoc calls into a running maintenance operation.
Turn ad-hoc maintenance texts into a running workflow with priority, vendor dispatch, and audit trail.